Introduction to NonStop Operations Management

Operations Management and Continuous
Improvement
Introduction to NonStop Operations Management–125507
13-2
Implementing an Operations-Management
Improvement Program
Implementing an Operations-Management
Improvement Program
Improving your operations environment is more than just selecting tools and products.
You must consider the relationship among all the tools; the processes used; the required
tasks; and the skill, training, and motivation of the people involved.
Implementing an operations-management improvement program provides a systematic
approach for controlling, measuring, and improving the processes and tools in an
operations environment.
To implement an operations-management improvement program, you should follow six
steps:
1. Assess the current status of your operations management processes (if they exist).
2. Develop a vision of the processes you want to establish.
3. Develop an action list.
4. Schedule the required actions and commit the necessary resources.
5. Execute the plan.
6. Assess the improvement program and start over at Step 1. (This is a continuous
process.)
Figure 13-1. Causes of System Outages
Install
Upgrades
Moves
Configuration
Processes
and
Procedures
40 %
044