Introduction to NonStop Operations Management

Operations Management and Continuous
Improvement
Introduction to NonStop Operations Management–125507
13-7
Case Study
•
Are you achieving your goals? At regular intervals during your improvement
program, reexamine your original goals. Are you still working towards
achieving those goals, or have you deviated from them? Before continuing with
your improvements, you might have to adjust your improvement program.
•
Are the goals still aligned with the service-level agreements of your
organization? When you examine your goals, also examine whether the goals
continue to support the service-level agreements of your organization. If, for
example, the requirements change for how quickly problems must be resolved
before they are escalated to a higher level of support, you might have to change
your action list.
•
Start over at Step 1. Improving your operations environment is a continuous process.
Case Study
The following case study shows how an operations organization can implement an
operations-management improvement program to help improve operations processes.
User Profile
North American Company (NAC) was growing rapidly, expanding its operations in
Europe and Asia. Its worldwide users needed to have business services available almost
continuously.
Table 13-2 shows the characteristics of the company’s production environment. The
environment included over 10,000 objects (such as processors, disks, files, processes,
communication lines, subdevices, and terminals).
Table 13-2. Case Study: NAC’s Production Profile
Hardware Software System Activity
Twelve S-series
systems
135 PCs
750 terminals
OLTP applications based on
NonStop TS/MP and
NonStop TM/MP
Batch processing controlled by
NetBatch
Enscribe and NonStop SQL
databases
Application and system
messages directed to
HOMETERM hard-copy
consoles
240,000 OLTP transactions per
day
500 batch jobs per day
65 percent processor utilization
Transaction rate growing at 5
percent per month