Introduction to NonStop Operations Management

Introduction to NonStop Operations Management–125507
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Overview of NonStop Operations
Management
Overview
Your business benefits from effective operations management practices. With today’s
rapidly changing marketplace and business pressures of global competition, educated
consumers, and economic conditions, Tandem recognizes that operations organizations
are often faced with ever-increasing demands. With thoughtful planning and
management of system operations, you will be prepared to run your Tandem NonStop
systems efficiently and effectively.
This section:
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Defines operations management in the Tandem environment
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Describes service-level agreements and how they define operations management
objectives
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Defines the operations management (OM) model and how it can be used to
organize and operate your operations environment
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Describes how to manage an operations environment with an end-users’ perspective
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Explains how Tandem systems and software help you meet your objectives
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Lists sources of additional operations management information
What Is Operations Management?
Operations management can often mean different things to different people. Tandem
defines operations management as the operation and management of systems and
networks in support of your business.
Planning for operations management includes:
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Establishing and fulfilling service-level agreements. Service-level agreements define
your company’s business goals, your end-users’ requirements, and your
organization’s objectives and standards.
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Defining and understanding the functions involved in operations management.
Tandem uses the OM model to categorize the functions of the operations
environment into six industry-standard disciplines. Using the OM model can help
you effectively structure, staff, plan, and operate your organization to meet your
objectives.
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Managing operations with an end-user’s perspective. Managing the availability of
your systems and applications from the end-user’s perspective can help ensure that
your organization is meeting its end-user’s requirements.