Introduction to NonStop Operations Management

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Introduction to NonStop Operations Management–125507
B-3
Operations Documentation
Operations Documentation
1. Determine what type of documentation you need in order to run your organization
efficiently. You might need the following:
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Operations policies, standards, and procedures
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Agreements, contracts, and supporting documents
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Operator logs
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Error logs
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CE logs
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Outage logs
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System-configuration and network-configuration diagrams
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System-configuration and network-configuration listings
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Flow diagrams
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Online help files (for example, TSM and TSM EMS Event Viewer)
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Tandem and other vendor manuals
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Tandem software release documents
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Internal operator guides
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Documentation on the location and use of online files
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Cause, effect, and recovery information for application error messages. If you
have the TSM EMS Event Viewer, your staff can document messages online by
editing the event detail database.
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Anything else applicable to your operation.
2. Place the documentation where it is accessible to those who need it.
3. Set up disk files for documentation you want to have online. In the case of log files,
be sure to determine when logging should be switched to a new log file.
4. Establish procedures for updating documentation and for informing the staff of
updates.