Introduction to NonStop Operations Management

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Introduction to NonStop Operations Management–125507
B-6
Problem Management
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Update the problem report form whenever a problem is escalated.
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Know which person on each shift is the Tandem contact. The Tandem contact
should understand when and how to contact Tandem.
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Know how to take processor memory dumps and obtain copies of system log
files.
7. Establish procedures for reviewing problems:
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Periodically meet with your staff to review solved and unsolved problems and to
determine if improvements in the procedures can be made to prevent the same
problems from occurring in the future.
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Generate reports to provide statistics on the number of problems encountered,
solved, and not solved, and on the time and levels of staff required for problem
resolution.
8. Determine which tools to use. Tandem offers these tools:
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Distributed Systems Management/NonStop Operations for Windows
(DSM/NOW)
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Enform
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Event Management Service (EMS)
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Event Management Service Analyzer (EMSA)
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NetBatch and NetBatch-Plus
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Network Statistics Extended (NSX)
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Object Monitoring Facility (OMF)
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Open Notification Service (ONS)
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Subsystem Control Facility (SCF)
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Tandem Failure Data System (TFDS)
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Tandem Service Management (TSM)
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TSM EMS Event Viewer
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ViewSys