Introduction to NonStop Operations Management

Overview of NonStop Operations Management
Introduction to NonStop Operations Management–125507
1-3
Determining Operations Management Objectives
•
Data security
•
Reduced cost of operation
Determining Operations Management Objectives
By determining your operations management objectives, requirements, and standards,
and aligning your operations goals with the goals of the company, you can determine:
•
The type of staff coverage to provide
•
The tasks the staff should perform
•
The types of equipment you need
•
The type of budget you need
•
Your department’s priorities
The OM Model
To help fulfill your service-level agreements, Tandem uses an OM model to categorize
the functions and tasks of an operations environment into six industry-standard
disciplines:
•
Production management
•
Problem management
•
Change management
•
Configuration management
•
Security management
•
Performance management
Using the OM model provides you with the following advantages:
•
You have a general picture of the major tasks involved in running Tandem systems.
This can help determine what type of operations organization you need.
•
The OM model covers every aspect of operations management. This helps create a
reliable and predictable environment, because all operations tasks are assigned and
performed.
•
You can identify the strengths and weaknesses of your organization, thus enabling
you to staff and train operations personnel, to implement new operations processes
and strengthen existing ones, and to determine what new technology and tools are
required—if any.