Introduction to NonStop Operations Management

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Introduction to NonStop Operations Management–125507
B-12
Contingency Planning
b. Develop a plan that documents:
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Plan requirements
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Procedures for evacuating personnel, accounting for personnel, and
contacting rescue authorities
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Damage-assessment procedures
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The name and phone number of the person with ultimate decision-making
authority
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Command-post information, including location, personnel responsible for
the command post, and procedures for processing information
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A list of materials and services that should be available during a disaster,
and the location of necessary support contracts
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The location of backup power, communications lines, first aid equipment,
and important data and records
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A prioritized list of names and phone numbers of emergency contacts
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Escape routes and emergency survival procedures
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A list of the critical applications and procedures for managing the
applications during a disaster
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Procedures for backing up, storing, maintaining, and restoring data
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Backup site procedures, if applicable
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Procedures for reestablishing operations at the primary site or at a new
permanent site
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Anything else necessary for recovering from a disaster
3. Train the staff in disaster recovery.
4. Test the plan:
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Define the test objectives
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Design the test
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Execute the test
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Revise the plan as needed and test the plan revisions
5. Update the plan as needed and test all updates.