Introduction to NonStop Operations Management

Index
Introduction to NonStop Operations Management–125507
Index-4
I
Hardware (continued)
implementing physical changes 7-4
installing 3-6/3-7
securing 9-9/9-11
support for 1-16
Help desks
equipment and supplies 3-9
uses of 6-8
Help-desk operators 2-17, 6-8
High-security facilities 3-2
I
Improvement program 13-2/13-7
Internal operator guides 4-16
International Tandem User’s Group (ITUG)
See ITUG
ITUG 1-17, 9-9
J
Job descriptions
computer-room operator 2-15
help-desk operator 2-17
lead operator 2-18
operations manager 2-24
senior configuration planner 2-23
senior systems planner 2-22
technical support specialist 2-20
Job scheduler 11-8
K
Kernel
See NonStop Kernel
Keys 9-10
KMSF 14-16
L
Lead operator 2-18
Least privilege as a security guideline 9-4
Legal considerations for security 9-4
Levels of staffing 2-1/2-3
Licensed programs 9-23
Line handlers, checking status of 5-11
Load balancing 8-8
Log files 6-4
Logs
CE 4-13
error 4-13
for monitoring security 9-2
operator 4-13
outage 4-14
M
Maintenance, preventive 3-7, 5-15
Management responsibilities
change management 7-3
configuration management 7-3
problem management 6-2
production management 5-7
security management 9-4
Manager of operations 2-24
Manuals
location of 3-5, 4-12
operations 1-13, 4-12
provided by Tandem 1-13, 2-26
Maturity framework 13-3
MeasTCM 14-20
Measure
analyzing data 5-14
description 14-11
routine tasks 5-10, 5-13
Measurements, outage-minutes-per-year 1-9
Measuring outages 1-8
Messages, error 4-17
Mutual backup sites 10-10