Introduction to NonStop Operations Management

Index
Introduction to NonStop Operations Management–125507
Index-7
P
Operators
computer-room operator 2-15
help-desk operator 2-17
lead operator 2-18
Optimizing system performance 8-8
OSS
file security 9-20
interoperability with Safeguard 9-20
running backups 5-13
security considerations 9-7
user aliases 9-12
Outage logs 4-14
Outages
classes 6-1
in a client/server environment 1-9
measuring 1-8
planned 1-9/1-11
prevention and recovery training 6-3
reducing 1-10
unplanned 1-9/1-11, 6-1
Outage-minutes-per-year measurements 1-9
P
Passwords 9-16/9-18
PATHCOM 5-11, 14-15
Pathway Open Environment Toolkit
(POET) 14-17
Pathway/TS 14-17
PEEK 14-18
Performance analysis and tuning
case study 8-10
methodology 8-6/8-9
purpose of 8-1
Performance management
case study 8-10
check list 8-12
discipline description 1-7
example 8-10
operations tools 8-12
staffing requirements 8-3
Physical security 3-5, 9-9/9-11
See also Security management 9-9/9-11
Planned outages 1-9/1-11
Planning area, staffing requirements 2-7/2-8
POET 14-17
Policies, documentation of 4-1
Preventive maintenance 3-7, 5-15
Printers 5-11, 9-10
Privileged users 9-13, 9-14
Problem management
check list 6-18
discipline description 1-5
responsibilities of management 6-2
summary of tools 6-17
Problems
case study 6-12
escalation 6-10
logging 6-7
prediction of 6-3
prevention of 6-3
recovering from 6-6/6-12
reporting and tracking 6-6/6-12
reviewing 6-12
statistics on 6-12
systematic problem solving 6-6/6-12
Procedures, documentation of 4-1
Processes
improvement program 13-1
monitoring 5-10
Processors
measuring resource usage 5-10
reloading 5-9
Production assurance control group 11-6
Production function, staffing
requirements 2-4/2-6
Production management
check list 5-18
description 1-4, 5-7