Introduction to NonStop Operations Management

Overview of NonStop Operations Management
Introduction to NonStop Operations Management–125507
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Tandem Hardware and Software Support
Tandem Hardware and Software Support
Tandem provides hardware and software support. Tandem offers services in the
following areas:
•
Hardware and software installations
•
Site planning and local area network consulting
•
System configuration
•
Hardware maintenance
•
Hardware and software problem resolution
•
Equipment inspection
•
Equipment reconfiguration
•
Application design and testing
•
Data communications planning
•
Education planning
•
Identifying staffing requirements
•
Operations reviews
A description of the services provided by the support organization is available from the
Tandem WWW home page or the Tandem Support Guide. Your Tandem representative
can provide you with a copy.
Tandem Alliance Program
Tandem has developed partnerships with businesses focused on areas of importance to
their customers. Alliance partners add to Tandem services and can:
•
Help you with application development.
•
Provide additional network-management, system-management, application-
management, and application-development tools.
•
Provide software application packages for users of Tandem systems.
•
Work with Tandem and your company to provide integrated application solutions for
large projects. Alliance partners offer a range of services that include consulting,
project management, and installation assistance.
The Solutions and Services Directory describes the products and services offered by
Alliance partners, as does the “partners” area of the Tandem WWW home page. For
more information about the Alliance program or to obtain a copy of the Solutions and
Services Directory, contact your Tandem representative.