Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
2-2
Who Provides Each Level of Expertise?
Table 2-1 provides a general description of each level of expertise. The entry-level,
intermediate-level, and senior-level skills and tasks are described in more detail in the
following subsections.
Who Provides Each Level of Expertise?
Which staff members provide each level of expertise depends on the size of your
organization. If you have a small group, one person may provide several levels of
expertise, and you may not need full-time, senior-level support. However, as your
company grows and you add applications and systems, you may need someone to
perform senior-level tasks full-time. If you have a large organization, you may need one
or more people to provide each level of expertise.
Successful management of NonStop systems or a Tandem Expand network requires at
least one person who has a detailed understanding of the system, the devices connected
to it, and the characteristics of the network (if the company has one).
Successful operations management also requires a manager to ensure that the operation
runs effectively and efficiently. Depending on the size of your operation, you may have
several managers. For example, your company may need one manager for each
functional area, for each activity area, or within an activity area to oversee network
operations or the maintenance of specific applications.
Only after analyzing the needs of your operation will you be able to determine the skills
needed, the number of people to employ, and how to structure the organization.
Note. No matter how you organize the staff, be sure there is always a backup person for each
level. A backup person can help prevent disruptions in service caused by personnel turnover
or absence.