Introduction to NonStop Operations Management

Introduction to NonStop Operations Management–125507
v
Contents
New and Changed Information iii
About This Manual xix
Notation Conventions xxv
1.
Overview of NonStop Operations Management
Overview 1-1
What Is Operations Management? 1-1
Service-Level Agreements 1-2
Specifying Business Goals 1-2
Specifying End-Users’ Requirements 1-2
Determining Operations Management Objectives 1-3
The OM Model 1-3
Production Management 1-4
Problem Management 1-5
Change Management 1-6
Configuration Management 1-6
Performance Management 1-7
Security Management 1-7
Managing Operations From an End-User’s Perspective 1-8
Availability and the High Cost of Down Time 1-8
Viewing Availability From an End-User’s Perspective 1-8
Maximizing Availability 1-10
Tandem NonStop Systems and Software 1-11
Tandem NonStop Systems 1-11
Tandem Software 1-12
Where to Go for More Information 1-13
Tandem Software Publications 1-13
World Wide Web (WWW) Home Page 1-15
Tandem Education 1-15
Tandem Hardware and Software Support 1-16
Tandem Alliance Program 1-16
International Tandem Users’ Group (ITUG) 1-17
Tandem Professional Services 1-17
Account Quality Planning (AQP) Service 1-18
FAXAdvisor 1-18