Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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Staffing the Support Area
A person performing entry-level support tasks might be called an operations analyst or
operations specialist.
Intermediate-Level Skills and Tasks
Staff performing intermediate-level tasks should have a good understanding of the
Event Management Service (EMS), NonStop architecture, and Tandem products such
as Expand, NonStop TS/MP, NonStop SQL/MP, and NonStop TM/MP. Intermediate-
level tasks include:
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Training entry-level staff
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Diagnosing, solving, or escalating problems
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Solving problems escalated from entry-level staff
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Using more complex tools (such as EMS) to automate operations tasks
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Monitoring system performance
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Managing databases
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Performing security tasks such as monitoring audit logs, detecting and stopping
breaches to security, automating security tasks, and implementing security controls
A person performing intermediate-level support tasks might be called a support analyst.
Senior-Level Skills and Tasks
Staff performing senior-level tasks require an in-depth knowledge of Tandem system
operations, system management, and products. Senior-level tasks include:
•
Planning for system installations
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Implementing Distributed Systems Management (DSM) facilities
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Advising and assisting other departments
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Communicating with vendor support personnel
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Providing technical support for the operating system
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Analyzing system performance data
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Tuning and balancing system performance
•
Performing security tasks such as maintaining and monitoring security batch jobs
and databases, escalating security problems to management and the audit function
(if there is one), and authorizing requests for access to IDs and changes to passwords
A person performing senior-level support tasks might be called a technical support
specialist.