Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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Staffing Levels Within the Change Function
Staffing Levels Within the Change Function
The change function is divided into two activity areas: planning and control. The
following paragraphs describe the staffing levels for these areas.
Staffing the Planning Area
The planning activity comprises a range of tasks and skills from entry level to senior
level. The tasks range from site planning and performance analysis to network design
and application review. Depending on your needs, all levels of tasks may be performed
by one person, or several people may be responsible for a single level.
Entry-Level Skills and Tasks
Staff performing entry-level planning tasks should know basic planning concepts and
should have a good understanding of the computer-industry and Tandem NonStop
system capabilities. Entry-level tasks include:
•
Basic problem solving
•
Logging problems
•
Providing the first level of support to staff from other functions
•
Developing computer room floor plans
•
Site planning
•
Developing procedures for operations staff
•
Developing security procedures for the support staff
•
Gathering and publishing performance information
•
Gathering and publishing security information
•
Communicating with vendor support personnel
A person performing entry-level planning tasks might be called a systems analyst.
Intermediate-Level Skills and Tasks
Staff performing intermediate-level tasks should have a good understanding of the
NonStop architecture, Tandem products and utilities, network design, and capacity
management. Intermediate-level tasks include:
•
Training entry-level staff
•
Diagnosing, solving, or escalating problems
•
Solving problems escalated from entry-level staff
•
Communicating with vendor support personnel
•
Designing networks
•
Designing secure systems
•
Analyzing performance trends
•
Analyzing business and user needs
A person performing intermediate-level planning tasks might be called a systems
planner.