Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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Staffing the Control Area
Senior-Level Skills and Tasks
Staff performing senior-level tasks require an in-depth knowledge of Tandem system
operations, system management, and products. Senior-level tasks include:
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Planning for system installations
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Planning for DSM facilities
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Advising and assisting other departments
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Communicating with vendor support personnel
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Participating in application design reviews and serving as liaison to application
development groups
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Planning for the implementation of new hardware and software
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Deciding when to install a new release of the operating system
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Planning system capacity needs
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Defining problem management and security requirements
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Analyzing new technology
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Evaluating vendor products and potential
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Coordinating efforts with other business groups
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Writing proposals for new hardware and software
A person performing senior-level planning tasks might be called a senior systems
planner.
Staffing the Control Area
The control activity comprises a range of tasks and skills from entry level to senior level.
The tasks range from adding users and monitoring changes to installing new software
and securing the system. Depending on your needs, all levels of tasks may be performed
by one person, or several people may be responsible for a single level.
Entry-Level Skills and Tasks
Staff performing entry-level control tasks should be able to follow procedures and use
online help and should have a basic understanding of the Tandem Advanced
Command Language (TACL) command interpreter, Tandem utilities, and Tandem
systems. Entry-level personnel require well-defined and well-documented procedures.
Their tasks should be as automated and as simplified as possible. Entry-level tasks
include:
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Basic problem solving
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Logging problems
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Adding users to the system
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Distributing reports