Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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Sample Operations Organizations
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Monitoring changes
A person performing entry-level control tasks might be called a systems analyst.
Intermediate-Level Skills and Tasks
Staff performing intermediate-level tasks should have a good knowledge of Tandem
utilities and systems, and should know how to find information in manuals.
Intermediate-level tasks include:
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Training entry-level staff
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Diagnosing and solving (or escalating) problems
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Solving problems escalated from entry-level staff
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Communicating with vendor support personnel
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Maintaining system configuration documentation
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Installing new software and hardware
A person performing intermediate-level control tasks might be called a configuration
planner, production controller, or change administrator.
Senior-Level Skills and Tasks
Staff performing senior-level tasks require an in-depth knowledge of Tandem system
operations, system management, and products. Senior-level tasks include:
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Advising and assisting other departments
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Communicating with vendor support personnel
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Managing configuration and change control
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Securing the system
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Automating control processes
A person performing senior-level control tasks might be called a senior configuration
planner, senior production controller, or senior change administrator.
Sample Operations Organizations
The best type of operations organization is one that fits the size and complexity of its
company. The organizational structure depends on the size of the system, the number of
systems connected to a network, the number of applications that run on a system or
network, the number of systems bought from different vendors, and the size of the
company. In some companies, operations functions are contained in one department. In
other companies, the operations functions are spread among several departments.
Because of the number of variables involved in developing an organization, this section
does not attempt to explain how to set up your organization. Instead, it shows examples
of organization charts that illustrate several ways of providing entry-level through line-
management support. Examples include a small operations group, a distributed group, a
centralized group, a telecommunications group, and a technical support group.