Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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A Small Operations Group
A Small Operations Group
The example in Figure 2-1 shows an operations group that consists of entry-level
through senior-level staff. Operations activities are performed by two computer room
operators and one lead operator. The support, planning, and control activities are
performed by a part-time operations specialist. The operations manager performs both
planning and control activities and provides line-management support. There might be
different numbers of computer room operators for each shift, depending on the size and
complexity of the system.
Figure 2-1. A Small Operations Group
LM = Line-management tasks
SL = Senior-level tasks
IL = Intermediate-level tasks
EL = Entry-level tasks
Operations Specialist
SL
EL
Computer-Room
Operator
Computer-Room
Operator
EL
Lead Operator
IL
Operations Manager
LM
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