Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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A Distributed Operations Group
A Distributed Operations Group
The example in Figure 2-2 shows an operations group that supports a network with three
nodes at different locations. The operations group consists of entry-level through line-
management staff. The entry-level and intermediate-level staff perform operations
activities and are distributed to the three sites. Sites A, B, and C each have one lead
operator and a varying number of computer room operators. (There might be different
numbers of computer room operators for each shift, depending on the size and
complexity of the system.) A technical support specialist provides senior-level support to
all sites. A senior systems planner performs the planning and control activities. The
operations manager provides line-management support to all sites.
Figure 2-2. A Distributed Operations Group
EL
Remote Operations
Manager
Technical Support
Specialist
SL
Lead Operator
Computer-Room
Operator
Computer-Room
Operator
EL
IL
LM
LM = Line-management tasks
SL = Senior-level tasks
IL = Intermediate-level tasks
EL = Entry-level tasks
Senior Systems
Planner
SL
Lead Operator
IL
Lead Operator
IL
Site A Site B Site C
EL
Computer-Room
Operator
Computer-Room
Operator
EL
EL
Computer-Room
Operator
Computer-Room
Operator
EL
EL
Computer-Room
Operator
Computer-Room
Operator
EL
EL
Computer-Room
Operator
005