Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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A Centralized Operations Group
A Centralized Operations Group
The example in Figure 2-3 shows an operations group that supports a network with three
nodes at different locations. The operations group consists of entry-level through line-
management staff, all located at Site A. There might be different numbers of personnel
for each shift, depending on the size and complexity of the systems and network. Site A
serves as the control node for the other nodes in the network. The staff located at Site A
manages the systems at Sites B and C. Sites B and C are unattended.
Figure 2-3. A Centralized Operations Group
006
Operations Manager
LM
LM = Line-management tasks
SL = Senior-level tasks
IL = Intermediate-level tasks
EL = Entry-level tasks
Site B
Unattended
EL
Operations Specialist
SL
Computer-Room
Operator
Computer-Room
Operator
EL
Lead Operator
IL
Site A
EL
Computer-Room
Operator
Site C
Unattended