Introduction to NonStop Operations Management
The Operations Staff
Introduction to NonStop Operations Management–125507
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Sample Job Descriptions
Sample Job Descriptions
Once you determine how your operations staff should be organized, you can develop job
descriptions for each staff member. By developing formal job descriptions, you can
ensure that all levels of required support are provided. Following are sample job
descriptions for each operations activity area.
The Operations Area
The following are sample job descriptions for staffing the operations area:
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Computer room operator
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Help-desk operator
•
Lead operator
Computer Room Operator
Following is a sample job description of a computer room operator who performs entry-
level tasks in the operations area. Former users, or operators with experience on other
computers, are good candidates for this position.
Job Title
Computer-Room System Operator (Entry-Level Position)
Summary of Responsibilities
Computer room operators are responsible for the day-to-day operation of the Tandem
computer systems. The operators should have a basic understanding of the Tandem
system, the applications, and the peripheral devices. Computer room operators should
also have a knowledge of the department’s problem-management and problem-tracking
procedures.
Detailed Duties and Responsibilities
A detailed summary of duties and responsibilities includes:
•
Answer and log phone queries.
•
Monitor the system using check lists, command files, and prewritten TACL routines:
•
Monitor and maintain tape inventory and tape units, keep tape drives clean and
operational, and order supplies
•
Perform NonStop TM/MP online dumps and audit dumps
•
Perform backups, and restore and manage tapes
•
Monitor and maintain printers, monitor paper and ribbon, order supplies, change
printer locations, and print jobs and forms from the spooler
Note. The descriptions do not represent requirements or recommendations. The needs of
your group should determine how many people you hire and what each person does.