Introduction to NonStop Operations Management

Contents
Introduction to NonStop Operations Management–125507
vi
2. The Operations Staff
2. The Operations Staff
Overview 2-1
Staffing and the Operations Management Model 2-1
Who Provides Each Level of Expertise? 2-2
Staffing Levels Within the Production Function 2-4
Staffing the Operations Area 2-4
Staffing the Support Area 2-5
Staffing Levels Within the Change Function 2-7
Staffing the Planning Area 2-7
Staffing the Control Area 2-8
Sample Operations Organizations 2-9
A Small Operations Group 2-10
A Distributed Operations Group 2-11
A Centralized Operations Group 2-12
A Telecommunications Group 2-13
A Technical Support Group 2-14
Sample Job Descriptions 2-15
The Operations Area 2-15
The Support Area 2-20
The Planning Area 2-22
The Control Area 2-23
The Operations Manager 2-24
Training 2-26
Tandem Education 2-26
Tandem Manuals 2-26
In-House Training 2-27
Other Vendor Training 2-27
Check List 2-27
3. The Operations and Support Areas
Overview 3-1
A Computer Room or an Office 3-1
Selecting a Location 3-1
Both Computer-Room and Office Environments 3-1
Computer Room Environments 3-2
Office Environments 3-4
The Environment 3-4
Physical Security 3-5
Equipment and Supplies 3-5