Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
2-16
The Operations Area
•
Monitor the physical environment in the computer room
•
Monitor terminals, processors, communications equipment, applications, and
console messages as instructed by other support levels. Install equipment as
needed
•
Follow problem determination and resolution procedures:
•
Run peripheral self-test routines
•
Identify both hardware and software problems
•
Log problems in the problem log or problem reporting system
•
Follow check lists to solve problems
•
Perform hardware diagnostics
•
Escalate problems that cannot be solved at this level
•
Perform procedures as instructed by other support levels:
•
Run regularly scheduled jobs by following check lists
•
Respond to problems that may require restarting jobs
•
Maintain computer room security by monitoring physical access to the computer
room.
Standards/Objectives
Computer room operators complete all scheduled jobs on time and resolve problems
within a specified time or else escalate the problem to the appropriate intermediate-level
operations personnel.
External Contacts
Computer room operators interact with users, help-desk operators, intermediate-level
operators, Tandem customer engineers (CEs), and Tandem analysts.
Tools/Equipment
Computer manuals, operator instructions and documentation, telephones, video
terminals, workstations, and error logs should be available to help computer room
operators complete their tasks.