Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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The Operations Area
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Write and maintain operations check lists
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Take down and bring up devices
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Differentiate between hardware, software, and firmware problems
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Resolve terminal-related problems
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Manage disks
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Verify system integrity by switching devices to their primary and backup paths
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Manage file space
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Spare bad sectors on disks
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Handle processor failures
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Dump processors
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Reload processors
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Perform hardware diagnostics with the Tandem Service Management (TSM)
package
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Recover from total and partial system failures
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Start up and shut down the system
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Start and stop network components, terminals, and transaction-processing
applications
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Notify users of pending hardware and software down time
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Escalate problems that cannot be solved at this level
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Assemble relevant information for problem reviews
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Manage the job scheduling system
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Maintain computer room security
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Perform procedures as instructed by senior-level support:
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Generate system reports for other groups
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Control object-code versions
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Configure cache
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Manage the spooler
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Manage NonStop TM/MP
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Perform product-specific installation procedures
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Use the TSM EMS Event Viewer
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Help entry-level support personnel as needed
Standards/Objectives
Lead operators should solve 85-90 percent of the problems they receive within a
specified amount of time or else escalate problems to senior-level operators.