Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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The Planning Area
Tools/Equipment
A full set of Tandem manuals, video terminals or workstations, system management
utilities, and pagers should be available to help technical support specialists complete
their tasks.
The Planning Area
Following is a sample job description for staffing the planning area.
Senior Systems Planner
Following is a sample job description of a senior systems planner who performs senior-
level tasks in the planning area. Operators with education beyond high school, and two
to three years of Tandem system operations experience, are good candidates for this
position.
Job Title
Senior Systems Planner (Senior-Level Position)
Summary of Responsibilities
Senior systems planners are responsible for developing plans for all aspects of
operations management, including performance and capacity management, security
management, disaster recovery, network design, application review, and production
management.
Senior systems planners should have an in-depth knowledge of the operation of the
system, software, hardware, communication lines, software tools, and system
management products. They must have a knowledge of the business needs of the
organization so that they can make judgments regarding the impact of future plans. They
must also understand the department’s change-management and configuration-
management procedures. In addition, they should be able to communicate well with
others.
Detailed Duties and Responsibilities
A detailed summary of duties and responsibilities includes:
•
Plan for system capacity needs
•
Assist in developing and maintaining programming and operational standards and
procedures, and in evaluating hardware and software
•
Create hardware recovery procedures for use by operators, including instructions on
handling a disk, communications, processor, system, or power failure
•
Assume responsibility for system security
•
Define problem management requirements
•
Plan for disaster recovery