Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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The Control Area
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Plan for implementation of upgrades and new releases
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Advise development on application design
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Assess, with the network or teleprocessing specialist, the impact of changing the
communications environment
Standards/Objectives
Senior systems planners are evaluated on how well users’ level-of-service expectations
are met and how well the system is operating.
External Contacts
Senior systems planners interact with programmers in the application development
group, senior-level personnel, management, Tandem analysts, and Tandem customer
engineers (CEs).
Tools/Equipment
A full set of Tandem manuals, video terminals or workstations, system management
utilities, and pagers should be available to help senior systems planners complete their
tasks.
The Control Area
Following is a sample job description for staffing the control area.
Senior Configuration Planner
Following is a sample job description of a senior configuration planner who performs
senior-level tasks in the control area. Operators with education beyond high school, and
two to three years of Tandem system operations experience, are good candidates for this
position.
Job Title
Senior Configuration Planner (Senior-Level Position)
Summary of Responsibilities
Senior configuration planners are responsible for enforcing standards, managing the
change control process, and managing the system schedule.
A senior configuration planner should understand the change-management, problem-
management, and scheduling procedures.
Detailed duties and responsibilities
A detailed summary of duties and responsibilities includes:
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Maintain the system scheduler
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Manage the configuration-control and change-control process