Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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The Operations Manager
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Create and maintain appropriate hardware, software, and application configurations
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Install new and changed operating system images and software releases
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Develop and maintain programming and operational standards and procedures for
the operations group
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Assist in providing quality assurance testing for new applications and new system
software
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Participate in the evaluation of operations management software
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Advise development on application design
Standards/Objectives
The performance of senior configuration planners is judged by the number and
frequency of schedule errors, the number of software and application change
installations that fail, and the number of problems that occur because standards are not
documented or because they are documented poorly.
External Contacts
Senior configuration planners interact with programmers in the application development
group; entry-level, intermediate-level, and senior-level operations and support personnel;
management; Tandem analysts; and Tandem customer engineers (CEs).
Tools/Equipment
A full set of Tandem manuals, video terminals or workstations, system management
utilities, and pagers should be available to help senior configuration planners complete
their tasks.
The Operations Manager
Following is a sample job description of an operations manager who performs line-
management tasks.
Job Title
Operations Manager (Line-Management Position)
Summary of Responsibilities
Operations managers set policies in such areas as security, problem escalation, and
disaster recovery. Operations managers also handle personnel, budgeting, and other
department administration tasks.