Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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The Operations Manager
Detailed Duties and Responsibilities
A detailed summary of duties and responsibilities includes:
•
Set up the operations organization
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Manage the daily operations and staff. Remove obstacles that inhibit the staff’s
performance
•
Manage computer room space
•
Manage new software releases and new product installations
•
Prepare for future changes to the system and oversee capacity planning
•
Order hardware and software
•
Handle budgets, hardware maintenance contracts, and service-level agreements
•
Recruit and train staff, and plan the staff’s career development
•
Set policies regarding problem reporting and tracking, disaster recovery, change
control, configuration management, and security
•
Manage staff schedules
•
Survey users to determine the quality of service provided by the staff
Standards/Objectives
The performance of operations managers is judged by how well service-level
agreements are fulfilled, how well the system is operating, how well the staff are
performing, and how well the budget is managed.
External Contacts
Operations managers interact with all levels of staff in all activity areas, with staff and
managers in other departments, Tandem analysts, and Tandem customer engineers
(CEs).
Tools/Equipment
Manuals, video terminals or workstations, administrative tools, and pagers should be
available to help operations managers perform their tasks.