Introduction to NonStop Operations Management

Contents
Introduction to NonStop Operations Management–125507
vii
4. Operations Documentation
System Installation 3-6
Computer Room Environments 3-6
Office Environments 3-7
Preventive Maintenance 3-7
Both Computer-Room and Office Environments 3-7
Computer Room Environments 3-8
Office Environments 3-8
Support Areas 3-8
Check List 3-9
4. Operations Documentation
Overview 4-1
What Is Operations Documentation? 4-1
Policies, Standards, and Procedures 4-1
Service-Level Agreements 4-2
Creating Service-Level Agreements 4-3
Agreements, Contracts, and Supporting Documents 4-4
Configuration Diagrams and Listings 4-5
Flow Diagrams 4-9
Tandem Manuals 4-12
Tandem Software Release Documents 4-12
Logs 4-12
Operator Logs 4-13
Error Logs 4-13
CE Logs 4-13
Outage Logs 4-14
Internal Operator Guides 4-16
Online Files 4-17
Error Messages 4-17
Check List 4-17
5. Production Management
Overview 5-1
What Is Production Management? 5-1
Monitoring System Status 5-2
Controlling the System 5-2
Tracking System Usage 5-3
Step 1—Establishing a Strategy 5-4
Step 2—Determining the System Resources to Be Monitored 5-4
Step 3—Collecting Accounting Data 5-4