Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
2-26
Training
Training
Once you determine how to allocate the support tasks among your department, you can
evaluate your staff’s training needs. Training is available from many sources: Tandem
Software Education, Tandem manuals, experienced people within your company, and
other vendors’ manuals and classes.
Tandem Education
If you are receiving a Tandem system for the first time, your entire staff will need some
training. If your staff already has Tandem experience, they may need training only for
new hardware or software, or for career development. Tandem Education offers training
solutions for all levels of support and for all levels of learning needs.
Tandem Education offers lecture-based courses, customized courses, independent study
programs, computer-based training, and videotapes. Lecture-based courses are offered at
Tandem training centers throughout the world. Customized courses are offered on
demand. These types of courses range from an introduction to Tandem concepts and
facilities to specialized courses on Tandem software products and operations.
Independent study programs, computer-based training programs, and videotapes provide
on-site, tailored, and flexible training alternatives. These training programs allow you
and your staff to study at your own pace and at your own location. These programs are
particularly helpful to entry-level support personnel and to people new to Tandem
systems. Tandem also offers courses for intermediate-level through senior-level support
personnel.
Tandem’s education planning services are available to assist you in planning and
scheduling the training you need to increase the productivity of your staff and your
Tandem resources.
To obtain a list of new and updated courses for support personnel, ask your Tandem
representative for the latest copy of the Tandem Education Course Catalog. The catalog
contains a complete list of courses, training programs, and training centers. The catalog
also contains diagrams showing training paths for a variety of Tandem users, including
the diagrams shown in this section and diagrams for network managers, programmers,
database administrators, systems and operations management, and technical specialists.
This course information is also available from the Tandem Education home page
(accessible from the Tandem WWW home page at http://www.tandem.com/). For
enrollment information, call Tandem Education Enrollment at 1-800-621-9198 in the
U.S. For enrollment outside of the U.S., contact your local Tandem representative.
Tandem Manuals
Manuals provide introductory, procedural, and reference information for Tandem
products. The manuals corresponding to your system configuration should be on hand at
all times and easily accessible to the operations staff. You might need more than one set
of manuals, depending on the number of employees and where they are located. To help
you remain current with the latest Tandem manuals, Tandem manuals are available on
CD-ROM disc to be viewed with the Tandem Information Manager (TIM) product. You