Introduction to NonStop Operations Management

The Operations Staff
Introduction to NonStop Operations Management–125507
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In-House Training
can also order Tandem manuals in book form. For a complete list of Tandem manuals,
refer to the About This Collection document in the G01.00 TIM collection.
In-House Training
A very useful type of training is on-the-job training. On-the-job training is most
effective when it is well planned and is most valuable for entry-level personnel.
Advanced employees need more structured and in-depth training on specific products
and tasks (for example, NonStop TM/MP or capacity planning). Tandem courses and
educational materials are a useful addition to in-house training efforts and together
provide a complete curriculum.
Other Vendor Training
Whenever you buy hardware or software, make sure that the vendor offers training and
documentation. Training and manuals are effective means for employees to learn how to
use products. The faster they learn, the faster they can use the products, and the faster
your investment pays off.
Check List
The following check list covers the main points of this section.
1. Structure your organization so that it most effectively and efficiently provides the
entry-level through senior-level operations, planning, control, and support activities
your company needs.
2. Define each person’s job duties. Make sure that there is a well-defined path for
problem escalation and for career growth.
3. Define how each person’s performance is evaluated.
4. Determine the staff’s training needs.
5. Provide the necessary training.
6. Provide training for career development.