Introduction to NonStop Operations Management
The Operations and Support Areas
Introduction to NonStop Operations Management–125507
3-6
System Installation
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Determine whether a voice alert system is needed. Voice alert systems send a
message over a loud-speaker when major problems occur or when certain people are
needed. Your Tandem representative can tell you what types of alert systems are
available.
•
Provide at least one telephone near the system cabinets and terminals to be used for
operations. Providing a telephone with a cord long enough to allow operators to
communicate while performing operations tasks is very helpful.
The ability to use the telephone while performing tasks is particularly important
when problems occur. A telephone with a long cord saves operators from the
frustration of running back and forth between the system and the telephone when it
rings or when the operator is executing instructions.
A telephone that has a headset can also increase efficiency. Headsets allow operators
to work with both hands while solving a problem (instead of using one hand to hold
a telephone handset).
•
If your systems or software require automatic calling units or modems, install extra
telephone lines if necessary.
•
Consider providing a terminal dedicated to online documentation. Tandem manuals
are provided on CD-ROM disc and can be accessed through the Tandem Information
Manager (TIM) product.
•
Manuals are also available in printed form. If you choose to order printed manuals,
determine which manuals should be kept near the systems. Locating manuals in
appropriate locations increases your staff’s efficiency. For example, place all
manuals that explain how to use the hardware near the hardware, all manuals that
explain how to perform operation tasks in a location easily accessible to operators,
and operator messages manuals near message logging devices.
•
If the staff does not have a handheld vacuum cleaner, consider purchasing one.
System Installation
After you have prepared the operations area, the system can be installed. The following
paragraphs list the system installation steps for computer-room and office environments.
Computer Room Environments
Tandem customer engineers (CEs) install most new systems free of charge. Tandem
customer engineers:
1. Specify the operating environment requirements for the Tandem equipment to be
installed
2. Make sure that the equipment inventory is complete and was not damaged in
shipping
3. Install the equipment, start up the system, and test the system