Introduction to NonStop Operations Management

The Operations and Support Areas
Introduction to NonStop Operations Management–125507
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Office Environments
Your responsibilities during the installation process include:
•
Providing a suitable computer room, environment, and facilities in accordance with
current published guidelines, including:
•
Providing electric power to system cabinets and peripherals (CEs provide the
specifications)
•
Furnishing and testing AC power requirement as needed
•
Connecting and testing all external communications equipment
•
Furnishing all labor required for unpacking and for placing each item or hardware in
the desired location
Office Environments
Office systems are specially designed to be customer-installable. Each office system
comes with detailed installation instructions. The following list summarizes the
installation tasks:
1. Select locations for the equipment.
2. Prepare the locations to ensure that all environmental requirements are met.
3. Take inventory to ensure that all equipment is available and in good condition.
4. Install the equipment, start up the system, and make sure that it is functioning
properly.
For an extra fee, Tandem will install office systems.
Preventive Maintenance
Regular maintenance prevents system malfunctions. The following paragraphs list
maintenance tasks your staff should perform regularly.
Both Computer-Room and Office Environments
Your staff should perform the following maintenance tasks in both computer-room and
office environments:
•
Perform maintenance and diagnostic testing of hardware and software to detect
possible failures before they occur. Section 5, “Production Management,” lists the
tasks the operations staff should perform to make sure that the software and
hardware are running properly. The TSM package provides the tools required to
query and test resources, generate system problem notification, and configure the
Note. To help you in your preventive maintenance efforts, Tandem offers a hardware
preventive maintenance service. As part of the program, a Tandem customer engineer (CE)
cleans, inspects, tests, and adjusts hardware, and checks error logs at regularly scheduled
times to ensure that all system components are functioning properly.