Introduction to NonStop Operations Management

Contents
Introduction to NonStop Operations Management–125507
viii
6. Problem Management
Providing Daily and Weekly Reports 5-5
Using a Production Schedule 5-5
Creating a Production Schedule 5-6
Analyzing the Completed Schedule 5-6
The 24-Hour Clock Worksheet 5-6
Management Responsibilities 5-7
Routine Operations Tasks 5-8
System Startup, Processor Dumps, Processor Reload, and System Shutdown 5-8
System Startup 5-8
Processor Dump 5-9
Processor Reload 5-9
System Shutdown 5-9
Daily Tasks 5-10
Start-of-Day Tasks 5-10
Start-of-Shift Tasks 5-10
During-the-Shift Tasks 5-12
End-of-Day Tasks 5-13
Weekly Tasks 5-13
Monthly Tasks 5-15
Recovery Procedures 5-15
Production Management Tools 5-17
Check List 5-18
6. Problem Management
Overview 6-1
What Is Problem Management? 6-1
The Goals of Problem Management 6-1
Common Problems in an Operations Environment 6-1
Management Responsibilities 6-2
Establishing Policies and Procedures 6-2
Providing Outage Prevention and Recovery Training 6-3
Predicting and Preventing Problems 6-3
Problem Prevention Strategies 6-4
Recovering From Problems 6-6
Step 1—Detecting and Isolating the Problem 6-7
Step 2—Gathering the Facts and Reporting the Problem 6-7
Step 3—Identifying the Cause and Developing and Implementing a Solution 6-10
Step 4—Escalating the Problem (If Necessary) 6-10
Step 5—Reviewing the Problem 6-12