Introduction to NonStop Operations Management

The Operations and Support Areas
Introduction to NonStop Operations Management–125507
3-9
Computer Room Environments
Computer Room Environments
In computer room environments, incorporate the following maintenance tasks into the
staff’s regular routine:
•
Replace air-conditioning filters at regular intervals to prevent hardware from
overheating or failing.
•
Monitor the computer-room temperature and humidity constantly. Know how to turn
off power should the temperature or humidity rise beyond the point considered safe
for your systems. Computer boards subjected to extremes in temperature might
cause problems for months afterward.
•
Keep the area under a raised computer floor clean and free of debris and dust.
•
Prevent eating, drinking, and smoking in the computer room.
Office Environments
Regular preventive maintenance is important in office environments, especially to
prevent damage from dust, cigarette smoke, and spilled food or drink. Incorporate the
following maintenance tasks into the staff’s regular routine:
•
Inspect air filters once a month.
•
Replace air filters twice a year or as needed.
Support Areas
Support areas are usually located as close to the systems as possible. For example,
operators for office systems might have a support area in or near the offices where the
systems are located, and computer room operators might have a support area next to the
computer room. In computer room environments, a support area separate from the
computer room provides the operations staff with a more comfortable working area (less
noise and a comfortable temperature).
Usually, support areas have the following items:
•
Desks and standard desk equipment
•
A comfortable temperature
•
A telephone with a long cord (and perhaps a headset)
•
A complete set of manuals, including Tandem manuals, other vendor manuals, and
internal documentation
•
Necessary operations forms, such as problem report forms, system administration
forms, shift logs, and so on
•
A copy of the group’s disaster recovery plan and problem escalation procedures
•
Terminals for performing tasks. To ensure that operations personnel will have access
to the system in the event of a single-component failure or a looping process, you
might want to: