Introduction to NonStop Operations Management

The Operations and Support Areas
Introduction to NonStop Operations Management–125507
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Check List
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Provide at least two terminals reserved for system monitoring and problem
resolution
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Provide at least one terminal in which the command interpreters run at a high
priority (for example, 199)
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Connect the terminals to different controllers to reduce the risk of losing system
access if a controller fails
If your group has a help-desk function, you might also have to provide help-desk
equipment, such as:
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Problem report forms
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Tandem manuals and other vendor manuals
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Terminals for performing tasks and solving problems
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Procedures for executing peripheral device self-tests (for testing devices such as
terminals, workstations, bar code readers, printers, modems, multiplexers, and so on)
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A list of contacts for problem resolution
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Telephones with the appropriate functions to increase the efficiency of the help desk.
Some of the telephone system features that might be useful include:
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Answering machines
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Autodial systems
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Headsets
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Logging systems to record the length of each call, the amount of time a
telephone rings before it is answered, the number of in-coming and out-going
calls, the number of callers who hang up when they receive a recorded message,
and so on
Check List
The following check list summarizes the main points of this section:
1. Determine the type of environment your systems require.
2. Select the location for your system. The location should:
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Be the safest and most secure available to you
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Provide all system and environmental requirements
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Have enough space for all equipment and for storage areas
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Have all required data communications lines and telephones
3. Take precautions to protect hardware, software, and data from intruders and
untrained personnel.
4. Obtain all needed equipment and supplies, such as consoles, terminals, printer
supplies, and manuals.