Introduction to NonStop Operations Management

Operations Documentation
Introduction to NonStop Operations Management–125507
4-4
Agreements, Contracts, and Supporting Documents
As an alternative, you can specify a check list. This method is especially effective for
measuring services. For example:
•
Monthly preventive-maintenance procedures for G-series systems will include the
following. . .
•
Proposals for system configuration changes will follow the outline provided and
include review signoff from the following groups. . .
•
Application modules will be tested under the following failure-recovery simulation
conditions. . .
Step 4—Follow Up and Adjust the Process
Periodically, review your service-level agreements to make sure that your organization’s
objectives and the business goals of your company are still aligned. There might be
several reasons for changing your service-level agreements. For example:
•
New technology or tools in your organization might change the requirements or
measurements for a service.
•
Users of a particular service have changed their requirements for that service.
•
New business goals for your company might require a change in the measurements
for a specific service.
Agreements, Contracts, and Supporting Documents
All sales agreements, service agreements, and maintenance contracts should be on file
and available in case questions or problems arise. You should also have supporting
documentation (such as purchase orders) to help you track orders and contact vendors.