Introduction to NonStop Operations Management

Contents
Introduction to NonStop Operations Management–125507
ix
7. Change and Configuration Management
Case Study 6-12
Business Background and System Configuration 6-12
Business and Operations Activities 6-13
Problem Scenario 6-14
Gathering Facts About the Problem 6-14
Gathering Facts About the Situation 6-14
Determining the Cause and Resolving the Problem 6-15
Problem Management Tools 6-17
Check List 6-18
7. Change and Configuration Management
Overview 7-1
What Are Change Management and Configuration Management? 7-1
The Goals of Change and Configuration Management 7-2
Management Responsibilities 7-3
Staffing 7-3
Anticipating and Planning for Change 7-4
Installing and Implementing Changes 7-4
Performing Hardware Changes 7-4
Performing System Configuration Changes 7-5
Performing Subsystem Changes 7-6
Performing Software Changes 7-6
Controlling the Introduction of Change 7-8
What Is Change Control? 7-8
Implementing Change Control Successfully 7-8
The Change Control Process 7-9
Case Study 7-10
User Profile 7-10
Business Background 7-10
Analysis of Problem 7-10
Implementation of Recommendations 7-11
Conclusion 7-12
Change-Management and Configuration-Management Tools 7-13
Check List 7-14
8. Performance Management
Overview 8-1
What Is Performance Management? 8-1
Service-Level Agreements 8-2
Staffing 8-3