Introduction to NonStop Operations Management

Operations Documentation
Introduction to NonStop Operations Management–125507
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Tandem Manuals
Tandem Manuals
Manuals provide you with information about your system hardware and software. They
provide introductory, procedural, and reference material. You should have a complete set
of Tandem manuals for the Tandem products you use, in addition to manuals from other
vendors. You should also have internal manuals. Appendix A, “Additional Reading,”
lists the manuals that describe the tasks and products mentioned in this manual. For a
complete list of Tandem manuals, refer to the first document listed in the About This
Collection document in the G01.00 Tandem Information Manager (TIM) collection.
Tandem provides manuals on CD-ROM disc to be viewed online (using PCs or
workstations) with the TIM product. The manuals should be accessible to the people
who use them. You might need to provide multiple PCs or workstations if the manuals
are used by people in different locations. For example, if an operator frequently needs to
use a manual in the computer room, and a technical specialist needs to use the same
manual in his or her office, you might need to provide a PC in each location so that both
people can work efficiently. Or, you might print parts of or whole manuals and distribute
these copies to the people who need them.
Tandem Software Release Documents
For the Tandem software your company orders, you receive a site update tape (SUT).
Each site update tape contains software products and software release documentation for
the products on the tape. These documents describe:
•
The product name and number
•
The release date
•
Required hardware and software
•
New product features, including notes regarding the installation of the new features,
if appropriate
•
Corrected problems and known problems remaining
The software release documentation is available on CD-ROM disc to be viewed online
(using a PC or workstation) with the Tandem Information Manager (TIM) product. You
can also print the documentation from the site update tape. Your staff should read and
understand the software release documentation before installing and running the
software. Keep the documentation in an accessible location so that the staff can refer to
it when necessary.
Logs
Operations organizations usually have at least three types of logs: operator logs, error
logs, and CE logs. Also, Tandem recommends the use of outage logs.