Introduction to NonStop Operations Management

Operations Documentation
Introduction to NonStop Operations Management–125507
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Internal Operator Guides
Internal Operator Guides
Even though Tandem provides the manuals you need to run your system, you might also
need internal operator guides. Internal operator guides (also called runbooks) describe
the procedures required for a particular site or a particular organization. These
procedures can be copied from Tandem manuals and can be tailored to the needs of your
organization. Internal operator guides provide a simplified view of system operations
that is useful for training entry-level personnel and for helping all levels of support
complete their tasks quickly.
An internal guide might include:
•
Information about the system, such as the type of system you have (and the system
number), how it is used, and who uses it
•
Charts that show which programs run in each processor, the priorities of each
program for each processor, and so on
•
A list of installed applications and support contacts for each
•
A list of online files the operations staff frequently use
•
Diagrams of the system and network, and copies of configuration listings
•
Diagrams of activities and processes
•
Check lists of daily, weekly, monthly, quarterly, and yearly tasks and check lists for
shutting down and starting up the systems
•
Schedules the staff should follow
•
Procedures and a list of contacts for problem resolution
•
Procedures for system and application startup
•
Procedures for routine tasks
•
Procedures for executing peripheral device self-tests (for testing devices such as
terminals, work stations, bar code readers, printers, modems, multiplexers, and so
on)
•
Procedures for recovering from system, network, application, or workstation
problems
•
A list of people responsible for updating the guide
•
Any other procedures appropriate to your organization