Managing Software Changes (G06.24+)

Resources for Managing RVUs and SPRs

Managing Software Changes—427169-003

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Support Web Site

The NonStop Computing World Wide Web home page lets you navigate to information

about products, service, and support.

http://nonstop.compaq.com/view.asp?PAGE=CustomerSupport

You can also contact the Customer Response Center (CRC) with support questions

from Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST) at: 1-800-282-6672.

Total Information Manager (TIM)

The Total Information Manager (TIM) product provides access to product and support

information through local CD-ROM discs and online, Internet-accessible servers.

CD-ROMs are distributed quarterly, and online collections are updated as new and

changed information becomes available.

Using TIM, you can access and search collections of software manuals, softdocs, and

support information. For complete information on using the TIM product, see the Total

Information Manager (TIM) User’s Guide in the TIM collection.

TIM SOFTDOCs Collections

The SOFTDOCs collections contain softdocs for D3x, D4x, and G-series RVUs,

organized by RVU number. The SOFTDOCs collections also contain release

documents, including the Content file and installation and RVU highlights guides.

The SOFTDOCs online collections contain softdocs for D3x, D4x, and G-series RVUs

and are updated as new and changed information becomes available between

CD-ROM quarterly releases.

TIM Support Collections

The Support collections contain technical support information published for D20.00 and

later RVUs, in addition to general support information. The collections include Hotstuff

messages, Support Notes, SPRNOTES, and more. An updated Support collection is

published quarterly.

The Support online collection contains support information published since 1993 and is

updated as new and changed information becomes available between CD-ROM

quarterly releases.

The Support Archive collection contains support documents published from 1988

through 1993.

Note. Although Internet connectivity is not required for TIM, it allows you to access current

support information distributed between CD-ROM releases. Dial-up access is also available.

Note. The SPRNOTES folder in the TIM Support collection contains the most detailed

information on SPRs. See Appendix B, What Is in an SPRNOTE

, for detailed information about

SPRNOTEs.