Managing Software Changes (G06.25+, H06.03+, J06.03+)

Independent Products Policy

Managing Software Changes—427169-005

E-2

Independent Product Support

Support for Independent Products is determined by the Independent Product version

containing the problem.

Each Independent Product version has at least one Minimum Release Level (MRL),

which is the earliest RVU on which the Independent Product version has received

integration testing. An Independent Product version can have more than one MRL: for

example, one MRL for each release series (such as Dxx or Gxx) where the

Independent Product version runs. Customers must ensure that the NonStop system

where an Independent Product version is installed is running at the MRL or a later

release version update. Problems reported against an Independent Product version

installed on systems running RVUs earlier than the MRL are not considered for

resolution.

Problem resolutions for Independent Products are delivered using one of these

methods:

•

An update to an Independent Product version, available at no cost to customers

already licensed for that Independent Product version. Updates contain rollups of

all problem resolution software product revisions (SPRs) applicable to a specific

Independent Product version. An update is the recommended method for obtaining

problem resolutions.

•

SPRs to component product versions of the Independent Product version,

available through normal channels.