Mid-Range Silo Media Manager Installation and User's Guide (G06.27+)

Mid-Range Silo Media Manager Installation and User’s Guide—541530-001
C-1
C Troubleshooting
Troubleshooting Examples for MSMM
Example 1
PROBLEM:
Why does only TSIMSMMS0 start and the other MSMM processes don't?
SOLUTION:
This could be an MSMM configuration issue concerning the HOME TERM. Issue a
'RUN CONFIG' from the subvolume that the MSMM Server and/or Client is installed in.
Once the password is entered, issue a 'VIEW_CONFIG' to see if the HOME TERM is
configured. If not, configure the HOME TERM as instructed in Section 3 of this
manual. The HOME TERM can be any valid terminal. On the NonStop S-series, it is
recommended to use $ZHOME.
Example 2
PROBLEM:
Why does TSIMSMMS2 crash upon startup?
SOLUTION:
If the SCSI ID of the silo [should be SCSI ID 5 is not the same as the NonStop
definition then this will happen. Reconfigure the silo with the correct SCSI ID number
[SCSI ID 5].
Example 3
PROBLEM:
Why does TSIMSMMS3 die when I start MSMM?
SOLUTION:
Normally, this will happen if the ZTSSOBJ file was not downloaded as part of the
MSMM install. Download the ZTSSOBJ file using the FTP function in the GUI to the
proper MSMM subvolume, then restart MSMM.