Mid-Range Silo Media Manager Installation and User's Guide (G06.27+)

Troubleshooting

Mid-Range Silo Media Manager Installation and User’s Guide—541530-001

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Troubleshooting Examples for MSMM GUI

Example 1

PROBLEM:

The MSMM Server GUI will not connect to my silo...

SOLUTION:

Possible Reason #1:

This could be an MSMM configuration issue. Issue a 'RUN CONFIG' from the

subvolume that the MSMM Server is installed in. Once the password is entered, issue

a 'VIEW_CONFIG' to see the port that is configured for MSMM, the silo name, and the

system controlling the silo. Start the GUI and make sure that these all match up

correctly with what is entered in the MSMM GUI configuration.

Possible Reason #2:

A TCP/IP problem with the port that is being used. Issue an 'SCF STATUS PROCESS

$ZB01A'. There should be an entry in the listing of the PORT # you are using for the

MSMM Server and the status should be TCP ESTAB. This will show the MSMM

process's are talking to TCP/IP. If the port status shows TCP-WAIT or TCP-FIN, then

there is a problem with connectivity and the port will have to timeout on it's own after

about 5 minutes. Start the MSMM GUI. In the configuration fields of the silo, system,

and port should match what was shown in the VIEW_CONFIG. The TCP/IP number

should equal the TCP/IP process name that MSMM uses to start. You can verify this

by issuing the following command. SCF INFO SUBNET <tcpip process>. The info you

need to verify is the #SN1 IPADDRESS. That number should equal the IP NUMBER

that is entered in the GUI configuration.

Possible Reason #3:

It could be a security issue on the workstation. Make sure you have at least Power

User rights on the Windows NT or 2000 workstation.

Example 2

PROBLEM:

I am having problems connecting the MSMM Client GUI...

SOLUTION:

Issue a 'RUN CONFIG' in both the Server and Client MSMM subvolumes, once the

password is entered, issue a 'VIEW_CONFIG'; check your host and client port

numbers and make sure they are at least 10 ports apart, i.e. HOST = 4001, CLIENT =

4011.