Mid-Range Silo Media Manager Installation and User's Guide (G06.27+)

Troubleshooting

Mid-Range Silo Media Manager Installation and User’s Guide—541530-001

C-5

Example 3

PROBLEM:

The MSMM GUI is hanging at 20%...

SOLUTION:

Possible Reason #1:

Older versions of the MSMM GUI have problems recognizing the TSIQ1 file. When the

MSMM GUI tries to connect to the silo, MSMM reports the TSIQ1 file and this causes

the MSMM GUI to hang at 20%. This can be corrected by purging the TSIQ1 file from

your MSMM subvolume.

Possible Reason #2:

The MSMM software was not cycled after an IPL of the silo. This can be corrected by

cycling the MSMM software [shutting the GUI down first] after the IPL of the silo has

finished and the silo is available.

Possible Reason #3:

The MSMM processes were stopped while the MSMM GUI was still up. This could

cause the TCP/IP port to go into a TCP-WAIT or TCP-FIN state. This can be corrected

by waiting for the port to free up [usually after about 5 minutes] or by changing the port

number in the configuration of the MSMM program and the MSMM GUI. This will have

to be done on the Server and Clients both. Proper shutdown of all MSMM GUI's

before cycling of the MSMM software is the best cure for this situation.

Possible Reason #4:

It could be a security issue on the workstation. If you are running Windows NT or

Windows 2000, you need to have at least Power User rights.

Example 4

PROBLEM:

The MSMM GUI took my tape drive(s) out of service...

SOLUTION:

MSMM will only take tape drives out of service after the tape library reports an error on

the tape drive, either due to a hardware error on the tape drive or the tape media itself.

This is caused by the tape drive timing out, usually during a dismount. Contact your

local support engineer for assistance in troubleshooting the hardware error.