Mid-Range Silo Media Manager Installation and User's Guide (G06.27+)

Troubleshooting
Mid-Range Silo Media Manager Installation and User’s Guide—541530-001
C-7
Example 7
Example 7
PROBLEM:
I installed MSMM version 5 and now the GUI is not showing all of the tape drives...
SOLUTION:
This may happen if you are using a 9710 or 9740 silo. The problem is that most likely
the firmware of the silo is below 2.00.02. For MSMM version 5 or above, the silo
should have no less than 2.00.02 on it. Check the version of firmware on the silo via
the control panel on the silo or by viewing the MSMM GUI Main tab with a silo
connected [should read at least 2XXX]. Please upgrade or let us know and we will
send the firmware to you and instructions on how to do it.
Example 8
PROBLEM:
When I choose PING from the MSMM GUI, I receive a HOST NOT FOUND error...
SOLUTION:
The problem is the name you are trying to ping is not in your HOSTS file on your
workstation. It does not use a DNS. Either use an IP number or put the host in your
HOSTS file with the IP number.