Mid-Range Silo Media Manager Installation and User's Guide (G06.27+)

Troubleshooting
Mid-Range Silo Media Manager Installation and User’s Guide—541530-001
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Example 3
Example 3
PROBLEM:
When I try using the MSMM GUI to label a tape, no tape drive shows up in my drop-
down list...
SOLUTION:
Normally, this is a problem with the MSMM GUI configuration. Check both the RUN
CONFIG and MSMM GUI configuration to make sure the system name configured
matches the actual system name because the labeling process compares that:
Example:
\S7000 => $SL500 => 192.168.1.99 => 4001 will work if you
are labeling on \S7000 machine
S7000 => $SL500 => 192.168.1.99 => 4001 will not work if you
are labeling on \S7000 machine
Example 4
PROBLEM:
When I try and label a tape, I receive a message in the log about LABELING
PROCESS NOT OPEN...
SOLUTION:
This means that the program TSIMSMMSL is not running. Cycling the MSMM
processes should bring TSIMSMMSL back up. Do this by first closing the MSMM GUI,
then issuing the shutdown command for MSMM in your environment on the NonStop
system where MSMM resides, and then issuing the MSMM startup command for your
environment.
Example 5
PROBLEM:
How do I handle tapes in my silo with a label name of 'UNKNWN'?
SOLUTION:
The only time this will happen is if the silo cannot read the tape's external label.
If you IPL the silo with an UNKNWN piece of tape media present in one of the library
slots, the silo will automatically export the UNKNWN tape media to the CAP for
operator intervention.
If there is an UNKNWN tape detected in a tape drive; dismount the tape media, the silo
will then export it into the CAP for operator intervention.
Remove the tape[s] from the CAP and close the door. Refresh the CAP with the GUI,
determine why the silo could not read the external label. Once this has been