NET/MASTER Management Services (MS) Operator's Guide

Sending a Problem to DSM/PM
Accessing External Utilities and Applications
7–28 106379 Tandem Computers Incorporated
Sending a Problem to
DSM/PM
DSM/Problem Manager (DSM/PM) is a menu-driven application designed to manage
problems in your operations environment. DSM/PM helps you to:
Track and manage problems
Establish consistent procedures for handling problems
Maintain an historic record of problems
If the DSM/PM product is available, you can access it. If you have access to Console
Extras, you can ask your system manager to add the DSM/PM utility to your Console
Extras utility list to access it through Console Extras. Otherwise, you can use the
DSM/PM interface key from either OCS or Log Browse to send an EMS event that
reports a problem to DSM/PM. The EMS event must be currently displayed on your
screen.
To send an event to DSM/PM from either OCS or Log Browse, follow these steps:
1. Specify the location of the DSM/PM subsystem to which to send the event:
a. To send the event to DSM/PM on your own system, leave the OCS or Log
Browse command input line blank.
b. To send the event to DSM/PM at a remote system, specify either of the
following at the OCS or Log Browse command input line:
The domain ID of the remote system at which DSM/PM is located. For
example:
DOMAIN=DID
The name of the link to the remote system at which DSM/PM is located.
For example:
LINK=BOSTON
2. Position the cursor next to the EMS event message reporting the problem you
want to send to DSM/PM.
The selected event must be an EMS event; that is, it must contain Subsystem
Programmatic Interface (SPI) tokens. If the event selected is not an EMS event, an
error message is displayed when you press the DSM/PM interface key, and the
event is not sent to DSM/PM.
3. Send the event by pressing the DSM/PM interface key. The key is available in
OCS and Log Browse as:
SF6 for Tandem 6530 and compatible terminals
PF18 for IBM 3270 and compatible terminals
A copy of the event is forwarded to DSM/PM at the destination you specified in
Step 1.
For more information on DSM/PM, refer to the DSM/Problem Manager User’s Guide
and the DSM/Problem Manager Installation and Customization Guide.