NET/MASTER Messages Manual

What to Prepare Before Contacting Your Tandem Support Representative
Introduction
1–2 106159 Tandem Computers Incorporated
What to Prepare
Before Contacting
Your Tandem Support
Representative
Some of the problems that you encounter might require you to contact your Tandem
support representative. Before you contact your representative, ensure that you gather
the relevant information identified in the following sections.
Software Version Gather the version information on the software that you are using:
Use the VPROC utility to gather the version information on the NonStop
NET/MASTER MS files that you are using:
Subvolume Files
Installation subvolume $volume.ZNNM MDMAINT (if used)
NCP
NGM
NMNC0001
SECEXIT
TRACEEXE (if tracing initiated)
PTRACE (if tracing initiated)
$SYSTEM.SYSTEM NNM (if used)
Note In the above table, ssdd (in some of the file names) is a suffix used in the default configuration.
For example:
VPROC $SYSTEM.SYSTEM.NNM
If the problem occurred while you were using another product from your
NonStop NET/MASTER environment, gather the version information on the other
product.
If the problem is the result of an OPSYS command, gather the version information
on the command server of DSNM (contained in the CMDSVR or CIP file).
Logs Gather copies of the activity and EMS log files that were active when the problem
occurred. Include remote system logs and activity logs if you had a session with a
remote system.
Startup and Configuration
Files
Gather the following files:
NonStop NET/MASTER MS configuration file (if used)
The startup file or TACL macro used to start NonStop NET/MASTER MS
The INIT and READY NCL procedures (if customized)
Process Abends, Hangs, or
Loops
If the problem occurred in a NonStop NET/MASTER process, note the name of the
saveabend file, if available.
NCL Procedure or Panel
Problem
If the problem occurred in an NCL procedure or a panel, note the name of the
procedure file and the panel description file.