NonStop S-Series Operations Guide (G06.24+)

Processors: Monitoring and Recovery
HP NonStop S-Series Operations Guide—522459-007
11-27
Replacing Processor Memory or a PMF CRU
Replacing Processor Memory or a PMF CRU
Processor memory is field-replaceable only in Nonstop S7000 and NonStop S70000
servers, depending on your service area. Check with your service provider on the
procedure for your area. If memory units cannot be replaced, the entire PMF CRU
must be replaced.
If the Service State attribute of a PMF CRU is not OK (see Monitoring the State of PMF
CRUs on page 11-3) or if a hardware error freeze occurs, the PMF CRU might need to
be replaced. Contact your service provider. For information, refer to the CSSI Web.
Submitting Information to Your Service Provider
To help with the analysis of a processor dump, submit a separate tape for each
processor dump, a backup tape of other system configuration and operations files, and
some additional information.
•
Submitting Tapes of Processor Dumps on page 11-27
•
Submitting Tapes of Configuration and Operations Files on page 11-27
•
Additional Information Required by Your Service Provider on page 11-29
Submitting Tapes of Processor Dumps
Use a separate tape for each processor dump. For each tape you submit, record:
•
The notation TAPEDUMP if the tape contains a direct tape dump
•
The notation BACKUP to indicate either a disk dump that has been backed up to
tape or a tape dump that has been copied to disk and then backed up
•
The file names of the files on tape (if the BACKUP, LISTALL command has been
used)
•
For open-reel tapes, the density at which the dump was recorded to tape
Submitting Tapes of Configuration and Operations Files
To ensure that a processor dump is usable by your service provider, place the files
listed in Table 11-2 on one backup tape using the BACKUP utility. Contact your service
provider for information about any other files they might need.
Table 11-2. Other Files to Submit to Your Service Provider
File Description
$SYSTEM.ZSYSCONF. CONFIG System configuration database
$SYSTEM.SYSnn.CONFTEXT System configuration file