NonStop S-Series Operations Guide (G06.27+)

Starting and Stopping the System
HP NonStop S-Series Operations Guide—522459-008
16-14
Troubleshooting and Recovery Operations When
Starting the System
•
The System Status and Detailed Status boxes in the System Startup dialog
box
•
OSM or TSM Event Viewer
2. Record any event messages or halt codes, and refer to the appropriate
documentation for recovery information.
•
Look up event messages in the EMS logs ($0 and $ZLOG) and refer to the
OSM or TSM Event Viewer online help or the Operator Messages Manual for
further information about the cause, effect, and recovery for any event
message.
•
Look up the halt code in the Processor Halt Codes Manual for further
information about the cause of failure and the appropriate recovery procedure.
3. Perform a processor dump, if needed, as described in Dumping a Processor to
Disk on page 11-10.
4. Correct the problem. If you cannot to correct the problem, contact your service
provider.
5. Reload the processor or processors using one of these methods:
•
From the startup TACL prompt, issue these commands for each of the
processors to be reloaded:
> RELOAD (nn), PRIME
•
If the RELOAD command cannot prime or load a processor, as indicated by
messages on the status line of the terminal-emulation window:
a. Log on to the OSM or TSM Low-Level Link.
b. On the toolbar, select Processor Status.
c. In the Processor Status dialog box, select the processors to be reloaded.
d. Select Actions>Prime for Reload.
e. Click Perform Action.
f. Close the Processor Status dialog box.
g. Again try the RELOAD (nn) command at a TACL prompt.
6. If you continue to have problems, contact your service provider.
System Load Fails
If a system load is not successful or if the system halts:
1. Check these locations for halt code or event messages:
•
The startup TACL window
•
The Processor Status dialog box of the OSM or TSM Low-Level Link
2. Record any event messages or halt codes, and refer to the appropriate
documentation for recovery information: